ITWorks Instructor

Role and Responsibilities

The instructor’s duties include:

·         Daily instruction on the following topics:

·         Desktop Support and Troubleshooting: Windows XP & Vista; Network Connectivity; Printing; Internet and Email Applications.

·         Networking: Peer to Peer and Client Server Technology and Applications: 2000/2003/2007, TCP/IP, Disaster Recovery & Backup Procedures, Active Directory, File and Print Service, Network Security, and Imaging Software like Ghost.

·         Database Administration: CRM Software such as Salesforce.

·         Basic web development: HTML, JAVA script, WYSIWYG editor, & web image editing.

·         Increase critical thinking, analysis, and problem solving skills of students.

·         Provide guidance and structure for self-directed and life-long learning.

·         Motivate students to actively participate and engage in learning.

·         Be able to impart real-world scenarios that are outside of “core” course of study (example: handling server down-time with users, etc).

·         Produce and instruct high-quality, well-prepared classes where students learn, are challenged and enjoy the learning process.

·         Ensure students’ technical skills meet needs of internship partners and job placement requirements.

·         Coach and facilitate awareness of customer service and phone support skills.

·         Demonstrate successful classroom management.

Requirements

At minimum one of the following must be met:

·         At least three years of technical employment

·         At least one year of instruction

·         At least one of the following technology certifications: MCP, MCSE, MCSA, A+, Network +, Server +, Security +, CCNA

Preferred Skills

Good communication skills both oral and written. Good adaptability skills that include problem solving and critical thinking in regards to teaching and curriculum design. Effective with negotiating and teamwork in the classroom. Must be able to provide a positive influence to students through effective leadership.