Tier 2 Help Desk Analyst/Managed Service Support Analyst

The analyst will provide PC troubleshooting services via phone and remote desktop support software to clients and manage client desktop updates and patch service using an industry leading tool. The analyst will work with a team of support technicians to schedule onsite support visits, and provide monthly reports to the client.

Preferred Skills

The candidate must possess prior experience with help desk support and demonstrate skills in Windows XP, MS Office and basic network troubleshooting. Superior customer service skills including excellent phone communication is required.

Qualifications and Education Requirements

A+ certification, MCP – Windows XP/Vista are a plus

To Apply

Please send all resumes to - Resumes@NPowerPA.org

Please use the title: Tier 2 Help Desk Analyst/Managed Service Support Analyst

Salary contingent upon experience

Generous Benefits Package