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Network Support Consultant

This consultant will work with NPower PA clients to implement and support technology solutions both in-person and remotely to better serve our community.  The qualified candidate must have a passion for nonprofits, excellent customer service skills, excellent written and verbal skills, and 3-5 years professional field support experience in the implementation of technology solutions.  The candidate must have working knowledge of Microsoft operating systems including Windows 9x, NT, 2000 (server and professional), 2003 server and XP.  Hands-on experience with Active Directory, Exchange 2000/2003, and Terminal Services is a must. Configuration of routers, firewalls and VPNs in various settings (DSL, wireless, T1) is required.  Working knowledge of Novell Netware is a plus.  Spanish fluency a plus.  No evening or weekend on-call duties. Position is based in center city Philadelphia and supports non profit clients in the 5 county area.

 

Must have reliable transportation

Duties

Work on consulting engagements for clients

  • Works with agency contact to maintain computing environment as described in Scheduled Support contract agreement.
  • Successfully transfers knowledge to agency contact where appropriate
  • Maintains a consistent schedule with clients and develops relationships and schedules with new clients.
  • Maintains good client contact by phone and email
  • Works in independently or in teams with other NPower consultants to implement network configuration projects.
  • Provides comprehensive documentation for all site visits and other billable work.
  • Supervises interns and oversees their development. 
  • Documents all work in a manner that allows repeatability for future engagements and for possible publication and free distribution to the non-profit community.
  • Stays abreast of the latest technological changes in focus area by attending training and keeping abreast of the current literature.
  • Grows skill area as needed by non-profits.
  • Refers appropriate business to other services offered by NPower or to outside resources when appropriate.
  • Tests possible technology solutions that may benefit the wider non-profit audience.

Teamwork

  • Assists the other NPower staff with occasional agency-wide events.
  • Assists the NPower staff with other internal administrative projects as directed by direct supervisor. 
  • Understand and be able to explain all of NPower?s services fluently.

Administration

  • Enters all client communications, interactions, billing, and scheduling information in the NPower information systems databases per instruction. (NetSuite)
  • Assists in the common in-office responsibilities of:
    • Keeping the office neat and professional looking.
    • Answering phones when in the office and not working exclusively on a project deadline.
    • Answering client phone or in office inquiries as needed

To apply send resume and cover letter to: Resumes@NPowerpa.org.

Accepting resumes until filled

Salary & Benefits

$45,000 a year plus generous benefits package (negotiable for exceptionally qualified candidates)

As an equal opportunity employer, NPower encourages diversity and does not discriminate in employment on the basis of age, race, color, creed, gender, religion, marital status, national origin, disability, or sexual orientation.

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